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Shipping policy

his Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://aquastrong.co/policies/terms-of-service.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
Free Shipping

We offer free Standard shipping on all orders within the United States.

Please refer to the updated shipping details below:

  • Free shipping for all US orders.

  • Order Processing Time: 1 business day

  • Transit Time: 2–5 business days

  • 80% of orders arrive within 3 business days, unless the nearest warehouse is out of stock.

  • For large items requiring truck delivery (such as Heat Pump HEX075 and HEX100), please allow 3–8 business days for delivery.

A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. Occasionally packages are returned to Aquastrong as undeliverable. When the carrier returns an undeliverable package to Aquastrong, please contact Aquastrong to make arrangements for reshipment.

WHERE DO WE SHIP FROM?

We ship from four fulfillment centers located across the United States to ensure efficient and timely delivery. Depending on your shipping address and product availability, your order may be shipped from one of the following regions:

  • Ontario, California

  • Howell, New Jersey

  • Katy, Texas

  • Rincon, Georgia

Our distributed warehouse network allows us to optimize delivery times and reduce transit distances, helping to ensure your order arrives as quickly as possible.

DO YOU DELIVER INTERNATIONALLY?
We do not offer international shipping.

WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: https://aquastrong.co/policies/refund-policy

HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
Email: service@aquastrong.co